Data protection information
The website of Better linked e.U. (hereinafter referred to as “Better linked“) is subject to Austrian data protection law as well as the EU General Data Protection Regulation (GDPR) and any other laws.
This data protection notice may be revised in the event of changes to this website, the dialog forum or other occasions that make this necessary. You will always find the current version on this website.
If you have any questions about data protection, please contact us at info@betterlinked.eu.
The Better linked offerings (website and community/dialogue forum pages) are primarily aimed at companies and their employees who are currently facing particular challenges and want to be supported in their efforts.
Our services are generally aimed at people of working age, i.e. over the age of 16. Children and young people under the age of 16 should not transmit any personal data to us or register on the dialog forum without the consent of their parents or legal guardians.
Particularly in view of the data we receive, we consider it our primary task to maintain the confidentiality of the personal data you provide and to protect it from unauthorized access. We therefore take great care and apply modern security standards to ensure a high level of protection for your personal data.
We have taken technical and organizational measures to ensure that both we and our external service providers comply with data protection regulations.
Technical and organizational measures protect and secure our website and other systems against loss, modification or dissemination of your data, destruction, access by unauthorized persons. However, complete protection against all risks is not possible, even with regular checks.
The legislator requires that personal data be processed lawfully, fairly and in a manner that is comprehensible to the data subject (“lawfulness, fairness and transparency”).
Below you can find out how we process which data, for what purpose and on what legal basis.
Overview
- Data processing for visitors and registered users is different
- Data processing mainly takes place in the EU
- The few cookies that are used are required
- Legal basis for the processing of visitor data
Detailed data protection information
- What data is processed:
- Social Media
- Recipients / forwarding of data
- Data processing outside the European Union
- Your rights as a data subject
- Deletion of data
- The controller within the meaning of the GDPR is
- Data protection officer
- Right to lodge a complaint with a supervisory authority
Few people have time to read everything about data protection. That’s why we have a short version right at the beginning and a full version of the data protection information below. We deliberately use links so that you can easily access the topic that interests you.
Abstract
- Data processing for visitors and registered users is different
If you view this website as a non-registered visitor, little happens to your personal data.
In a nutshell, this is what happens here:
- To enable you to view the page, your IP address is processed by the web server for the duration of your visit.
- The application with which this website is operated (“WordPress” and various plugins) stores some types of access to this website for 14 days. Incorrect login attempts, attempts to access non-existent content (“404 detection”) and blocking of IP addresses from incorrect login attempts are logged.
During a “normal” visit to this site, therefore, as a rule nothing is stored about you personally.
- We use the US service provider Sendgrid for emails for participants in online events and training courses as well as for “transactional emails”. We also use Sendgrid to send notifications from the dialog forum.
- We use the web analysis tool “Matomo” in a data protection-friendly version, i.e. not the entire IP address is stored.
- As a rule, we only receive personal data from “visitors“ if they subscribe to our newsletter. By the way, you can here here. And there is also special data protection information about the newsletter, which you are welcome to read at your leisure.
For registered users, however, a whole lot more data processing takes place. For better or worse, we refer you further down, where it is about the data processing of registered users.
Data processing for the websites mainly takes place in the EU
Our host provider (of the web server) is the recipient of the data. This provider works for us within the framework of a contract data agreement; the data is stored in Germany.
Address: Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany.
Information on data protection can be found here: https://www.hetzner.com/de/legal/privacy-policy
The legal basis for processing is Article 6(1)(f) GDPR. We have a legitimate interest in displaying a website optimized for your browser and enabling communication between our server and your end device.
We also include videos, for example. This is usually done via the European service “bunny.net”, sometimes also on YouTube.
The dialog platform is operated by a service provider in the USA – only registered users have access to it. We refer you to the section below, which deals with the data processing of registered users.
- The few cookies that are used are required
Cookies are only used for visitors primarily to control certain sessions. For example, we use a “display layer” to display certain database content, the control of which (such as “scrolling back and forth”) is handled by session cookies. Similarly, cookies are used in the login forms to prevent suspicious actions. This is neither malicious nor “tracking”.
Otherwise, cookies can be used in the online store, for example. But then we are already in the area of “contract initiation”. In this context, cookies are essential for the conclusion of a contract. And they generally only have a maximum lifespan of two days. Cookies are also set by the payment service provider when the online store is used. These are used, among other things, to recognize and prevent fraud attempts.
If we embed a video, cookies may also be set. From the respective video service provider.
Cookies are used in the dialog forum – only registered users have access to them and we refer you to the complete data protection information below.
- Legal basis for the processing of visitor data
The legal basis for the processing of pure visitor data is Art. 6 para. 1 lit. f) GDPR. This is the so-called data processing on the basis of a balancing of interests.
Our interest is the secure and functional operation of this website. When planning this website, we have weighed up your interests against ours and ours outweigh ours.
In addition, we also need some of this data to ensure the confidentiality, availability and integrity of data that we are required to guarantee in accordance with Art. 32 GDPR.
With regard to your rights of data subjects you can find out more in the data protection information below. Just very briefly: We do not have any personal data that we could assign to you and thus provide you with information if you are just a visitor to this site. However, you are of course welcome to request information. We will then check whether we can find any personal data about you.
The situation is different if you have sent us an e-mail. However, you are then no longer a simple visitor to the site, but have a communication contact with us. So that is different from this website.
Detailed data protection information
What data is processed
This is broken down into data types and processing purposes.
IP addresses
This websitedoes not storecomplete IP addresses of pure visitors to the website; the 4th octet of the IP address is removed. Our host provider does this automatically. It is then no longer possible for us to produce a passenger train.
If you are a customer or registered user of this website, the IP address that was assigned to your end device when the contract was concluded or when you registered will be stored until the contractual relationship ends.
The same applies when subscribing to our e-mail newsletter. Here too, the IP address used during registration is stored.
And of course there are exceptions to every principle. And these are the main ones:
If login attempts fail, the IP address is stored for 24 hours. This is done to prevent and analyze hacking attempts. In such cases, blocks are made on the basis of IP addresses.
For information: If a visitor or user of the website enters a password incorrectly several times or attempts to log in with “relevant” administrator user names, the website is immediately blocked on the basis of the IP address. If an analysis shows that a visitor to the website is attempting to gain unlawful access to our “dialog platform” (these web pages), the IP address is stored for a longer period in order to block the IP address. We determine the storage period on a case-by-case basis after carrying out a proportionality check.
In addition, IP addresses of visitors are stored as part of a so-called “404 detection”. The storage period here is also 14 days. Anyone who is a bit familiar with hacking will know that a hack often involves trying to access content that does not exist.
Important for you: As part of a balancing of interests, our interests outweigh your interests with regard to the processing of this data.
The legal basis for the processing of this data with regard to pure visitors to this website is Article 6(1)(f) GDPR. Our interest here is to ensure the integrity, confidentiality and availability of the data processed via these websites.
For registered users of this website, the legal basis is Art. 6 para. 1 lit. b) GDPR. It is our contractual obligation to take the measures necessary to ensure the integrity, confidentiality and availability of users’ personal data.
To protect our website and the dialog platform from bots and attacks, we have integrated the captcha from Friendly Captcha GmbH, Am Anger 3-5, D-82237 Wörthsee, Germany, via an API. We have concluded the necessary data processing agreement with Friendly Captcha GmbH.
You can find information on data protection here: https://friendlycaptcha.com/de/legal/privacy-end-users/ https://friendlycaptcha.com/de/privacy/gdpr/
Friendly Captcha does not use cookies.
Use of cookies and local storage
Our website only uses necessary cookies. Cookies are small text files that are stored on your device and through which certain information flows to the location that sets the cookie.
They serve to make the website more user-friendly and effective overall. As we only use necessary cookies, we do not use a cookie banner.
Otherwise, cookies can be used in the online store, for example. But then we are already in the area of “contract initiation”. In this context, cookies are “essential” for the conclusion of a contract. And they generally only have a maximum lifespan of two days.
We use the payment service provider Stripe (Stripe Payments Europe, Limited, Ireland) in our online store. Cookies with a duration of up to 12 months may be used directly for the interface to Stripe. These serve to prevent fraud and abuse in online payment procedures. The legal basis here is GDPR Article 6(1)(f). Unfortunately, fraud attempts are quite common (and occasionally successful). We are therefore pleased that “Stripe” is trying to recognize attempts at abuse in order to prevent them.
You can find information on data protection here: https: //stripe.com/at/privacy
We have concluded the necessary data processing agreement with Stripe. The appropriate level of data protection is guaranteed by the EU-US Data Privacy Framework.
In the area of the dialog forum(communication platform / community) , cookies that are absolutely necessary and also those that are expressly requested by the user are used. Cookies are also used to analyze keywords (e.g. stressful situations, coping strategies) to ensure that only permitted content is posted. The analysis is carried out by artificial intelligence (AI). You can find more information on this under Dialog forum below.
On this page, information is sometimes stored in the so-called “local storage” of the browser of your end device. This is primarily done when integrating videos in order to control the quality of the video and to temporarily save the video progress. This use of “Local Storage” is absolutely necessary in order to be able to watch the respective video.
In addition, the software / service provider Zoom used by us for online courses and for 1:1 online sessions also uses cookies. These are usually only used for the duration of the session (“session cookies”), e.g. to save your order or your “logged-in status” or to manage the so-called “session”.
Cookies are also used if you set up a user account on the Better linked website and remain logged in as a user, i.e. if you do not log in. log out or log out .
You can block cookies by blocking the setting of cookies by our website(betterlinked) in your browser. However, we would like to point out that the site will then no longer be fully functional, particularly with regard to the use of the dialog forum and the use of services purchased by you or your employer (e.g. online courses). Depending on your browser, you can reject individual cookies without impairing functionality.
GTranslate is used when using the dialog forum. GTranslate sets cookies, but you can prevent this by activating the “Do not track” setting in your browser.
Our online store uses a cookie with a session ID to control the shopping cart. The session ID and the number of products in the shopping cart are saved. The cookie is deleted when you log out. If you do not log out, the cookie is deleted after 48 hours.
For cookies that are used for registered users, the legal basis is Article 6 para. lit. b) GDPR – Provision of our contractual services in addition to ease of use.
Web analysis
Our website uses the web analysis tool “Matomo”. Matomo is a data protection-friendly tool for analyzing website visitors: number of visitors, origin of visitors, number of interactions per visitor/all visitors, etc. No cookies are used for this purpose.
“Matomo” is a service provided by InnoCraft Ltd, 7 Waterloo Quay, PO Box 625, 6140 Wellington, New Zealand.
We have concluded the necessary data processing agreement with InnoCraft Ltd. The EU has agreed an adequacy decision on New Zealand.
You can find information on data protection here: https://matomo.org/matomo-cloud-privacy-policy/
Notes on the integration of videos
We like to use videos on this website. Videos are a good way of conveying content better and making it easier to understand. Local hosting of videos is not efficient enough for us, which is why we use the option of external video providers.
The embedded videos are stored on the Bunny.net platform. BunnyWay, the operator of bunny.net, works for us under a data processing agreement (DPA). The data is stored exclusively in Europe.
Address: BunnyWay, informacijske stortive d.o.o., Dunajska cesta 165, 1000 Ljubljana, Slovenia
You can find information on data protection here: https://bunny.net/privacy/ https://bunny.net/gdpr/
The legal basis for processing is Article 6(1)(f) GDPR. We have a legitimate interest in providing you with videos on our website or on our website. on our dialog platform.
For the provision of videos via YouTube, the integration is based on the freedom of expression with regard to editorial content on this website. Alternatively, we also work with a 2-click solution, which is used to grant consent in each case. You can revoke your consent at any time by deleting your cookies, which are stored by the site betterlinked.eu resp. YouTube were set.
User account (“Account”) & registration
If you have set up a user account on this site, the information you provide will be stored for the duration of the user relationship. With regard to the mandatory information required in each case, we refer you to our GTC and the “Do’s and Don’ts“, from which the relevant information can be found.
The orders you have placed or those of your employer and, in particular, the online courses you have completed are stored in your user account. In particular, the “do’s and don’ts” must be observed.
Likewise, all your comments or reactions to other comments will be saved.
If you create a user account, you will also be sent so-called transactional emails from our website. Transactional emails are, for example, emails in which you are asked to verify your email address for a “double opt-in”, you are informed about new online courses, you are sent a link to reset your password via the “forgotten password” function, confirmation of a purchase, etc.
Even if you resp. If your employer purchases one of our online courses, emails will be sent to you largely via a mailing service provider that we use. If you are taking part in online coaching, for example, you will receive the necessary information about the upcoming dates (online course, coaching sessions, etc.) by e-mail.
Almost all emails sent automatically or emails that are not addressed to you individually (transactional emails, etc.) are usually sent via the US provider SendGrid (see “transactional emails” below).
If you would like to have your user account deleted, you can contact us at any time. Please note, however, that there are obligations to retain certain data (e.g. under tax law), at least in the case of chargeable orders. In these cases, the data will be blocked instead of deleted.
For emails sent to registered users or course participants, the legal basis is GDPR Article 6 para. 1 lit. b). In this way, our “users” receive information that is the subject of our contractual services.
Usage data
When you register on the website, we save the date and time of registration. We generally store this data for 30 days. We store the date and time of your last login until your user account is deleted.
We also use usage data to be able to recognize whether our services are being misused. And finally, we also process usage data to identify and rectify errors and for data security purposes. We regularly look at log files to identify suspicious access and then take appropriate protective measures.
When you send us an e-mail, this data is stored on our mail server at Hetzner and internally. At the end of each year, we check whether further storage is required or whether there are retention obligations for the e-mails. Depending on this, emails are either saved or deleted.
Newsletter
If you subscribe to the newsletter , the emails will be sent by the US provider “ActiveCampaign”.
You can find details on this in the special data protection information on the newsletter for more information.
The legal basis for sending the newsletter and the upstream and downstream data processing for sending e-mails is your consent, GDPR Art. 6 para. 1 lit. a) and GDPR Art. 6 para. 1 lit. f) – our interest: Maintenance of blacklists and unsubscriptions.
Online Meetings – Zoom
We use the “Zoom” tool to conduct online meetings, video conferences and/or webinars and workshops (hereinafter: “online meetings”). Zoom is a service provided by Zoom Video Communications, Inc. based in the USA.
The possibility of breakout rooms in particular convinced us at Zoom.
Address: Zoom Video Communications, Inc, Attention Data Privacy Officer, 55 Almaden Blvd, Suite 600, San Jose, CA 95113, U.S.A.
We have concluded an order processing agreement with Zoom that includes the EU standard contractual clauses. The appropriate level of data protection is guaranteed by the EU-US Data Privacy Framework.
Zoom provides the following information on data protection: https://www.zoom.us/de-de/privacy.html
You can find complete information about Zoom here.
Note: If you access the Zoom website, the provider of Zoom is responsible for data processing. However, it is only necessary to access the website to use Zoom in order to download the software for using Zoom.
An adequate level of data protection is guaranteed on the one hand by the conclusion of the so-called EU Standard Contractual Clauses (SCC). The adequate level of data protection is guaranteed by the EU-US Data Privacy Framework.
As additional protective measures, we have also configured Zoom in such a way that data centers in the EU or EEA are primarily used to conduct “online meetings”.
Transactional e-mails
So-called “transactional” emails (such as order confirmations and other emails sent by the store system or web server) are sent via the US service provider SendGrid.
Sending via a specialized service provider is necessary here to ensure the delivery of emails to your email account and, if possible, to reduce the likelihood of these emails being classified as “spam” by your email provider.
It is extremely important for us that you receive these e-mails (e.g. a purchase confirmation), especially in the case of transaction e-mails. Normal sending via e.g. the PHP script functions of the web server is not an equally suitable alternative. The legal basis for sending these transactional emails is GDPR Article 6 (1) lit. b).
We have concluded a contractual agreement with “SendGrid” for the processing of data in accordance with GDPR Article 28.
SendGrid is part of the Twilio Inc. group.
Address: Twilio Ireland Ltd, 70 Sir John Rogerson’s Quay, Dublin 2, D02 R296, Ireland
You can find information on data protection here: https://www.twilio.com/en-us/legal/privacy
Dialogue forum and GTranslate
Platform / Forum / Community / Safe Spaces / Dialog forum
All these terms refer to the same thing: the Safe Spaces resp. the dialog forum.
The software used is from Bettermode Inc. (formerly Tribe Technologies Inc.), which is integrated via an API at our web host Hetzner.
Address: Bettermode Inc, 1607 – 22 Wellesley St. East, Toronto, ON, M4Y 1G3, Canada
You can find information on data protection here: https://bettermode.com/legal/privacy-policy
We have concluded the necessary data processing agreement with Bettermode. The EU has agreed an adequacy decision on Canada for commercial companies. Bettermode is a Canadian commercial company.
On Bettermode itself, only the user’s entries and nickname are saved. User registration data is stored in a separate database hosted by Hetzner.
Bettermode was selected because it enables natural language processing (NLP) evaluations (artificial intelligence). This allows the platform to offer greater benefits for registered users and fulfill its purpose.
The evaluations themselves are carried out by us in scientific cooperation with the Vienna University of Economics and Business.
Our AI programming is used so that
- users can be shown interesting articles on challenges from people in the same age range.
- Evaluations can be made of what can be stresses and symptoms of current challenges
- connections can be made between different topics that are communicated about
- Causes and effects of challenges can be presented
- Rankings of different topics can be displayed
- Interrelationships between topics can be identified
- In terms of content, relevant distinctions can be made between the topics (clusters).
- highly relevant content or the latest content is displayed first
Our range of solutions is adapted and customized accordingly. In addition to pure session cookies, persistent cookies are also used to enable notification functions and continuous session control.
At the express request of our customers, we have integrated a translation service. So that the dialog forum can be attended by employees in different languages.
This is currently the translation service GTranslate. We use GTranslate in the paid version and have concluded the necessary data processing agreement with GTranslate. Unfortunately, GTranslate itself also sets cookies – we have deactivated everything we can within the settings.
To protect your privacy as much as possible, we recommend that you use a privacy-friendly browser such as Brave resp. delete the cookies (from Google) again (individually).
If you access the dialog forum via a device belonging to your employer, a generic IP address is usually used and it should not be possible to draw any conclusions about your person – if you have any questions or uncertainties, please contact your employer.
GTranslate observes the “Do not Track” feature and we therefore strongly recommend that you activate this in your browser. This means that no cookies are set and no tracking takes place.
Information on GTranslate and data protection can be found here:
https://de.gtranslate.io. https://de.gtranslate.io/datenschutzerklärung
The legal basis for the use of Bettermode and GTranslate is GDPR Art. 6 para. 1 lit. b) Fulfillment of the contract.
Bettermode is in negotiations with a European translation service. As soon as this is offered by Bettermode, we will switch. Unfortunately, we do not know when this will be. It depends on the two parties to the contract.
A user of the dialog forum can see the nickname of other users. We have therefore ensured that every user can choose their own nickname. The nickname should not (too) easily identify the user – therefore no existing first or last names should be chosen, especially if you want confidentiality. Choose your nickname carefully – it CANNOT be changed.
The IP addresses of user actions are stored for a period of three days in order to ensure compliance with the dialog forum rules. Due to the scope of the functions, it is difficult to provide a detailed explanation of each individual data processing operation. We therefore suggest that you simply contact us if you have any questions about data processing in the context of the dialog forum.
The nicknames make the users of the dialog forum confidential. Therefore, no notifications can be sent.
Of course, any user can have their account deleted at any time.
Support
For emails with support requests to info@betterlinked.eu, the data is processed on the servers of the provider Hetzner, our host provider.
Of course, we have concluded an order processing contract with Hetzner Online GmbH.
CRM
The three letters CRM stand for “Customer Relationship Management”.
Data processing takes place on our own server at Hetzner. This ensures the confidentiality of the data.
Downloads & Files
There are various files in the member area. This can also include video files. These files are located on the Bunny.net servers and can only be viewed within the dialog forum.
Social Media
In addition to this website, we also maintain presences in various social media. The following social media presences / pages of Corinna Häsele (Better linked) exist:
Facebook – No data is uploaded to Facebook or exported from Facebook. Conversations / contacts either take place within Facebook, in which case the rules of Facebook apply, or there is an email and/or telephone contact and the information and rules of this privacy policy apply.
We are jointly responsible with Facebook Ireland Ltd. for the collection (but NOT the further processing) of data from visitors to our Facebook page (so-called fan page).
Facebook only provides us with anonymized statistics on the use of our fan page when we use Insights. We can only see how many users have carried out certain interactions, but not which user has carried out what (which action). By using Insights data, we cannot draw any conclusions about a specific person.
This data includes information about the types of content users view or interact with, or the actions you take (see under “Things you and others do and provide” in the Facebook Data Policy: https://www.facebook.com/policy), as well as information about the devices used by users (e.g. IP addresses, operating system, browser type, language settings, cookie data; see under “Device information” in the Facebook Data Policy: https://www.facebook.com/policy).
As explained in the Facebook Data Policy under “How do we use this information?”, Facebook also collects and uses information to provide analytics services, known as “Page Insights”, for page operators to help them understand how people interact with their pages and the content associated with them.
We have concluded a special agreement with Facebook (“Information on Page Insights”, https://www.facebook.com/legal/terms/page_controller_addendum), which regulates in particular which security measures Facebook must observe and in which Facebook has agreed to fulfill the rights of data subjects (i.e. users can, for example, send information or deletion requests directly to Facebook). If a user sends us a request for information, we will forward it to Facebook.
If you would like to view or change your settings regarding the use of cookies on Facebook, you can do so here: https://de-de.facebook.com/policies/cookies/
Under “How can you control how Facebook uses cookies to show you ads?” you will find information on how you can object to Facebook processing in the sections “If you have a Facebook account:” (i.e. you have a Facebook account) or “Public” (you do not have a Facebook account).
The rights of users (in particular to information, deletion, objection and complaint to the competent supervisory authority) are not restricted by the agreements with Facebook. Further information can be found in the “Information on Page Insights”(https://www.facebook.com/legal/terms/information_about_page_insights_data).
Address: Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland
Website: https://www.facebook.com
Standard Contractual Clauses: https://www.facebook.com/legal/EU_data_transfer_addendum; Agreement on joint controllership: https://www.facebook.com/legal/terms/information_about_page_insights_data.
Instagram – No data is uploaded to Instagram or exported from Instagram. Conversations / contacts either take place within Instagram, in which case the rules of Instagram apply, or there is an email and/or telephone contact and the information and rules of this privacy policy apply.
Like Facebook, Instagram is part of the Meta Group.
Information about Instagram and its privacy policy:
Address: Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland
https://privacycenter.instagram.com/policy/ on E for Meta https://www.facebook.com/privacy/policy on D for Meta (Insta, FB, etc.)
LinkedIn – No data is uploaded to LinkedIn or exported from LinkedIn. Conversations / contacts either take place within LinkedIn, in which case the LinkedIn rules apply, or there is an email and/or telephone contact and the information and rules of this privacy policy apply.
Information about LinkedIn and its privacy policy:
Address: LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland
Information on data protection
https://www.linkedin.com/legal/privacy-policy
https://legal.linkedin.com/dpa SCC and data processing agreement
Recipients / forwarding of data
Unless already mentioned above, data that you provide to us will not be passed on to third parties. In particular, your data will not be passed on to third parties for their advertising purposes.
However, we may use service providers for the operation of this website or for e-mail services, for example. It may happen that a service provider obtains knowledge of personal data. We select our service providers carefully – especially with regard to data protection and data security – and take the measures required under data protection law for permissible data processing.
In the event that you purchase goods or services, we also pass on your data to our service providers in the areas of banking, taxes & tax advice and – within the framework of the legal requirements – to the tax authorities.
Data processing outside the European Union
Except in the cases mentioned above, we do not process data outside the European Union.
Your rights as a data subject
You have the right to information about the personal data concerning you. You can contact us at any time in this regard: info@betterlinked.eu.
If a request for information is not made in writing and cannot be verified in any other way, you must expect that we will make inquiries. We must ensure that you are the person you claim to be.
Furthermore, you have a right to rectification or erasure or to restriction of processing, insofar as you are legally entitled to do so.
Of course, you also have the right to data portability. This is only granted within the framework of the legal requirements.
Right of objection
Finally, you have the right to object to the processing within the framework of the legal requirements (Art. 21 GDPR).
In particular, if you wish to assert a right to object to the processing of your data on the basis of our balancing of interests, you must expect that we will examine this very carefully.
We have carefully weighed up our interests here. We therefore ask you to read Art. 21 GDPR carefully and to expect that we will also ask questions about the “special situation” within the meaning of Art. 21 para. 1 GDPR.
Deletion of data
We generally delete personal data when there is no need for further storage. A requirement may exist in particular if the data is still needed to fulfill contractual services, to check and grant or defend against warranty and guarantee claims.
In the case of statutory retention obligations, deletion will only be considered after the respective retention obligation has expired.
Registered users can assume that data about a purchase will be stored for 8 years.
The following applies to user accounts: If the account is no longer active, a check will be carried out after 12 months at the latest to determine whether the account can be deleted. Deletion is not possible if the underlying contractual relationship has not yet been fully terminated. This may be the case, for example, if there are still claims on our part.
Controller within the meaning of the GDPR
Name and contact details of the controller in accordance with the GDPR
Inquiries from supervisory authorities and data subjects usually reach us by e-mail, but can also be sent by post:
Better linked e.U.
MMag. Corinna Häsele Landhausgasse 2/20 1010 Vienna, Austria
Phone: 06603609436, e-mail: info@betterlinked.eu
Data protection officer
Better linked has appointed an external data protection officer:
COPESO LLC, 3833 Powerline Rd STE201, Fort Lauderdale, FL-33309, USA
Phone: +63 927 3505 130 E-mail: info@c-p-c.ch
Cornelia Perron Consulting was the data protection officer of Better linked until the dissolution of the company. COPESO LLC is the direct successor to Cornelia Perron Consulting and Cornelia Perron continues to perform the duties of external data protection officer as the representative of COPESO LLC.
Although the registered office of COPESO LLC is in the USA, there is no (deliberate) Data processing takes place in the USA. The employees of COPESO LLC are not located in the USA. A VPN is always used for communication, in each case with location D or AT.
Right to lodge a complaint with a supervisory authority
You have the right to complain to a supervisory authority about the processing of personal data by us.
Last modified: 10.03.2026
© Better linked 2026